Business Development Manager: DRC

• SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

• Plan and achieve marketing, sales and MIS objectives, as well as revenue targets
• Set up and manage the Marketing and Sales organization
• Build the team and infuse team spirit to achieve the objectives collectively
• Provide marketing, promotion and sales support to internal structures
• Actively promote the cross-selling of SGS Services
• Gather and interpret market and competitor information
• Provide Marketing and Sales support to all LOBs.
• To ensure that company and group policies are implemented in Business Development for the DRC operations.
• To be pro-actively involved in client acquisition and client retention activities.
• To plan, develop and improve the Business Development impact in all parts of DRC in collaboration with Minerals management.
• To monitor and periodically report on prospecting and revenue performance, detecting reasons for shortfalls, if any, and taking measures to correct these situations.
• To liaise with the respective service and/or regional VPs and other affiliates to exchange information pertaining to market sector developments.
• To identify opportunities for new business, promotion, marketing and publicity for all LOBs.
• To assist in administering contracts/jobs, routed through Geneva (international orders).
• To assist in drafting, negotiating and securing contracts where required.
• To manage individual clients as well as in association with service /regional VPs, Managing Director and LOB business/operational/marketing personnel.
• Be involved in managing pre and post contract client service/satisfaction issues.
• Maintain a communication channel to the Regional Managing Director and ensure that the Regional Managing Director is kept current and informed on all aspects of Business Development that have any direct or indirect impact on:
• Business acquisition
• Business retention
• Client satisfaction
• Marketing organization
• To work with all SGS employees to maximize business returns whilst minimizing exposure and risk for the company.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.

• A degree or equivalent qualification in a commercial discipline with a strong preference in industrial/technical/management or a related field is required.
• A tertiary qualification in marketing and sales.
• Proficiency in various types of computer software (Word, Excel, PowerPoint, Outlook).

• Minimum of 5 years of sales and marketing experience in industrial/technical sectors.
• Demonstrable successful sales track record.
• Wide working knowledge of industrial processes.
• Excellent verbal and written communication skills.
• Well-developed organizational, communication and interpersonal skills are essential.
• A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel within the global SGS Group.
• Must be creative, innovative and team focused.
• Excellent customer service, client support and business service consulting skills.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Proven time management skills and a strong attention to detail.
• Ability to make strong business decisions and be held accountable.
• Be able to speak both English and French.

SGS