Country Manager DRC

• Enable and manage the achievement of service performance that exceeds customer expectations and differentiates DHL from the competitors.
• Liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.
• Create, maintain and develop a favorable DHL image with its various influential audiences such as customers, business partners, industry bodies, trade bodies, trade unions and government/ regulatory bodies to facilitate the company’s growth and development.
• Ensure that the annual business plan including revenue, cash flow, profit and service levels are met and corrective action is taken to rectify any negative variance.
• Determine local tactical plans, aligned with regional and global strategy and market approach within overall regional and global context.
• Provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.
• Contribute to the regional direction, ensuring that local environment factors are taken into consideration in the setting of strategies and policies.
• Ensure revenue yield enhancement and market share growth through development.
• Actively monitor the market, ensuring full awareness of competitor strategies and actions.
• Continually review and improve business processes to improve productivity and add value to DHL services.
• Ensure the financial well-being of the company from a legal, statutory and DHL management perspective.
• Improve liquidity through good capital and debtor management.

• Plan and implement corrective actions to improve service and transit time performance whilst managing costs.
• Determine country organization structure, roles and responsibility and performance targets and goals.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional cluster and Country objectives and targets.
• Provide strong leadership, identify training needs, opportunities, and develop a highly skilled functional workforce through the periodic deployment of CIS/CIM modules to employees ensuring DRC DHL is a great place to work.
• Align people and competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs.

• University degree and relevant commercial / business qualifications.
• Significant experience in senior management or General management experience in the express / logistics / aviation industry or within similar service related businesses.
• Broad understanding of all functional aspects of the business and sound experience managing a complete Profit and Loss entity of relatively similar size.
• High degree of business acumen and understanding of the external economic environment and how this may affect DHL’s short and long term planning.
• Exceptional leader and motivator of people that displays exceptional DHL leadership attributes.

DHL